What happens after I sign up?

Portal Home > Knowledgebase > New Customers > What happens after I sign up?

What happens after I sign up?

Once you have placed your order for ReliableCMS's service we will be confirming your order and setting you up on our servers; we also will be sending you a couple of emails to let you know what is happening to your account.

The first email new clients will receive, (subject line: “Welcome”), confirms that we have received your order and an account created in our Client Area.

All new orders will also receive an email, (subject line: “Order Confirmation"), that contains details of the order.

It is likely you will also receive an email, (subject line: "Customer Invoice"), with a detailed invoice attached.

At this stage your account has been put into a pending status. We then have to confirm all of our new orders to prevent fraud, unfortunately our industry is a target for internet fraud abuse. This safety practice can slow down the activation process but it has helped to save time, money and aggravation to many victims.

Once we confirm your account we set it to an active status. Several things occur at this time:

First we send a request to our domain name registrar to register any new domains you may have signed up for. The domain name registration can take between 24-72 hours for a domain name to be registered and propagated to the servers and the internet. During this time we setup your domain to point to the ReliableCMS servers through what is called DNS. There is more information below for those who have signed up for our service using an existing domain name and what those customers will need to do to connect their domains to our service through the DNS.

Second we establish an account for you on our servers and create your logins.

Third we send you an account login email with the subject line: “New Account Information”. This email is important as it contains all of your login information and you should save this email for future reference.

**Please note that your "New Account Information" email contains URL’s of places to go to login to your ReliableCMS account. Because of these URL’s the email may get routed to your spam folder. You should contact support@ReliableCMS.com if you do not receive your login email to your inbox or your spam folder and we can resend that email to you. If this happens, please send from the email address you signed up with.

In your New Account Information email you will have instructions on how to use the temporary login for your account’s web based hosting control panel.

**Please note that if you signed up to ReliableCMS with an existing domain you will need to change the DNS to ReliableCMS’s DNS with whomever you registered your domain. The instructions on how to do so are in this email as well as our knowledge base here.

At this point, your domain should be pointed to our servers and you should be able to login to your account, upload files, setup your emails and your web site and emails should be accessible via the internet.

Add to Favourites Print this Article